QES – qualified electronic signature in accordance with current legislation of Ukraine.
ESD – electronic signed document.
Account – accounting business unit (legal or natural person of the User) which regulates the relationship between the Provider and the User.
Visitor – any person who has the right to use open information sections of software products that are available without registration.
User – a visitor who has registered on the Provider’s website at the link https://edo-v2.edin.ua/register and logged in to the platform with a login / password. The user is also a party to the agreement on access to software, using which such a person receives the right to use software.
Operator (Provider) – «АТС» Limited Liability Company, owner and administrator of software products. Operator’s website – https://edin.ua/. The Operator is the executor according to the agreement on providing access to software products.
GLN – global location identifier, used for User identification.
Tariff, tariff package – a proposal that determines the list of available functionalities of software products, as well as the procedure for determining their price. Tariffs are available for Users only. The list of available tariff packages can be found at the hyperlink: https://edin.ua/tariff/. Payment of the cost of the selected tariff package by the User confirms the agreement on the price of access to software, as well as the timing and frequency of payments. Data on selected tariff packages are stored in the Personal Account.
Tariff option – a special parameter of the software service, which determines the additional limits (restrictions) on the use of the service. Tariff options include “number of deliveries”, “number of ESD transactions”, “number of users” and others.
Service – certain functionalities of software products to which the User has access.
Before using the platform, the visitor must:
Go through the registration by the link https://edo-v2.edin.ua/register. Registration is considered to be completed after entering the password.
Have a valid QES, which is issued by a qualified provider of electronic trust services (hereinafter - a qualified provider) in accordance with the laws of Ukraine;
Create an account and fill in the account data using the appropriate form and tools of the platform. When the User creates an account, he must specify the details and data independently. The User is given access to software products after creating an account.
- According to the process of creating an Account it is necessary to:
Get acquainted with the offer which provide access to software products, accept it and adhere to it during platform use;
Choose a tariff package and replenish with the money the Personal Account in the amount not less than the amount of the selected tariff package price is.
Before starting work at «EDI+ESD», «E-Specification», «Е-Certificates», «Distribution», «Have Product», «Commercial offer», «Products» services:
The user must create and / (or enter an existing) GLN according to the instructions «GLN creation»;
Connect to one or more networks or connect user’s providers;
The user can add it’s employees if it is necessary, give them the appropriate authority. Employees adding, authority managing is performed in accordance with the instructions.
Before starting work in «E-TTN», «Tender», «Vilnyi» services:
The user can add new company if it is necessary. When you create an account, a company is automatically created.
The user can add it’s employees if it is necessary, give them the appropriate authority. Employees adding, authority managing is performed in accordance with the instructions.
Only authorized users can use the capabilities of the platform. To log in, the User must follow the link https://edo-v2.edin.ua/auth. On the authorization form specify your login and password that the User received / created during registration.
The process of working with the platform includes the creation, sending, receiving, signing, processing (rejection, acceptance, signing in response, refusal to sign, printing, uploading, viewing, etc.) documents. The procedure of working with each of the services is described in the relevant sections of the instructions at the link: https://wiki.edin.ua/en/latest/.
Additional features and functions:
Individual process settings
Working with QES
Work with the Personal Account
The procedure for working with additional features is described in the relevant Instructions posted at the hyperlink: https://wiki.edin.ua/en/latest/ in the relevant sections. Instructions for working with the Personal Account can be found at the hyperlink: https://wiki.edin.ua/uk/latest/Personal_Cabinet/Instructions.html.
The User receives 30 days of unlimited test access to the platform after completing the registration and confirmation of the account. Test access is activated for each service (except «Е-Certificates» and “Tender”) separately. Test access is granted only to new Users. “New User” means a User who registers on the platform for the first time and has not previously cooperated with the Provider. User must choose a tariff package and replenish with money the Personal Account in the amount not less than the selected tariff package price is, after completing the test access, in order to be able to continue working with the platform.
6.1.1 Features of selection and activation of the tariff package in test access¶
If the 30-day test access ends after the 20th day of the month and the tariff package is selected before the end date of the test access, the test access continues until the end of the current month.
To extend test access it is necessary to choose a tariff package, which was provided during registration, starting from the month in which the test access ends.
To select or change the tariff package, the User must go to the Personal Account in the “Account” section in the “Balance” section. Select the required service, payment period, etc. options that must be specified in the constructor, using the tariff designer. Receive and pay the invoice for the selected tariff package after completing the tariff selection. Access to the platform will be activated only with full payment of the tariff package or sufficient funds on the Personal Account. The User selecting the service period can specify any period not exceeding 12 months from the current month. When User select several months and have sufficient funds in the User’s Personal Account, access for the specified period for the respective service is activated.
Tariff package via the Personal Account functional possible to change only in the direction of increasing tariff options or to extend the selected tariff package for future periods. Tariff package change means changing the tariff options (for example: increase the number of deliveries or ESD-documents). The user can change the tariff in the direction of reducing the tariff options by sending an email to: email@example.com. The user receives an invoice for the difference between the price of the new tariff and the previously paid tariff when changing the tariff. The balance of funds on the Personal Account is reckon in when writing off the value of the tariff package. In the absence of funds on a special account changes in the tariff package does not occur. Previously paid and used opportunities, unused options (for example: balance of deliveries), received discounts, other benefits are not taken into account with the tariff package changing. The change takes place from the moment the funds are debited from the Personal Account.
The addition of new services is performed in the tariff designer. A separate invoice for the cost of selected services is created with the addition of new services. Access to the new selected services is activated by debiting the corresponding tariff package price from the Personal Account. In case of lack of funds on the Personal Account - access is not activated. In this case, the User needs to replenish the Personal Account with money.
The tariff package comes into force on the 1st of each month, which was specified with the choice of the tariff package. The additional tariff package is valid from the 1st of the current month. The changed tariff package is valid from the 1st day of the month for which the change was made. The expiration of the tariff package is determined by the corresponding number of the last day of the month.
Blocking access to software is based on:
There are not enough funds on the Personal Account to activate the tariff package - in this case the tariff package is not activated, if the User does not have a paid tariff package, access is blocked.
The limit of tariff options (number of deliveries, number of ESD transactions, etc.) has been exhausted and there are insufficient funds to paid for off-limit tariff options (number of deliveries, number of ESD transactions, etc.) - in this case access to the relevant service is blocked.
Disabling or not selecting a service in the tariff package - in this case, access to the service is blocked.
Access to all services is blocked, even if they have been paid - in case of non-payment of debts for previous periods.
At the initiative of the User (Client).
If the proposed tariff packages and tariff conditions do not meet the needs of the User, an agreement may be reached between the User and the Provider on the application of individual tariffs. To receive special (individual) offers, the User contacts the Provider at the e-mail address: firstname.lastname@example.org with the appropriate letter. Changes in individual tariffs and / or addition of new services are possible only through the responsible representatives of the Provider. Only selected tariffs can be viewed in the Personal Account.
Access to the Software may be provided to the User on promotional and other special terms. Information about promotions / special conditions is posted on the website https://edin.ua/ and / or in the Personal Account.
Accompanying services - any additional services, such as: updating the platform for the special needs of the User, updating the integration modules, settings, consulting, etc. services that are not part of the right to use software (ie the price of such services is calculated separately and is not included in the price of the selected tariff package). Accompanying services are provided to the User on the basis of an invoice paid by the User. The cost of accompanying services is determined in the price list posted on the hyperlink: https://edin.ua/tariff/.
The user selects the desired tariff package to activate the tariff package. If there are enough funds on the Personal Account to debit the value of the selected package, the automatic debit from the Personal Account is performed. The invoice is formed in the amount of the recommended payment to replenish the Personal Account in case of insufficient funds on the Personal Account. The invoice is valid for 7 banking days. The selected tariff package will be canceled and the transferred funds will be credited to the Personal Account if the payment is will be made later than 7 calendar days. To activate the tariff package, the User must repeat the procedure of selecting the tariff package.
The User has the opportunity to view in the Personal Account (section “Account”, subsection “Balance”):
Current status of the Personal Account;
Estimated period for which the balance on the Personal Account is sufficient;
Operations (replenishment, debiting) with a personal account;
Predicted lockout date.
7.1.1 Determining the exchange rate date of the National Bank of Ukraine¶
The exchange rate date of the National Bank of Ukraine is determined as follows:
The date of formation of the invoice by means of software products, in case of payment of the invoice within 7 days from the date of such formation.
Date of change of the tariff package, in case of change (addition of services, change of tariff options) of tariff conditions.
01 is the day of the month from which the access to the corresponding service is automatically extended, in case of automatic prolongation of the service.
7.1.2 Recommended payment¶
In order to prevent the User from being blocked, the platform generates a recommended payment for payment. The recommended payment is calculated according to the formula:
Recommended payment = The cost of the selected tariff + 7%.
If the Balance on the Personal Account is more than the Cost of the selected tariff, then the Recommended payment = 0.
Recommended payment is optional.
Debiting from the personal account is performed:
During the activation of the tariff package (adding services, choosing a new package, changing the tariff package) for the current month in full value of the tariff package without taking into account the activation date, unused options (number of deliveries, number of ESD transactions, etc.);
Out-of-limit options will be debited from the Personal Account on the 1st of the following month as EUR 2.00 each in UAH equivalent by the exchange rate of the National Bank of Ukraine on the date of the out-of-limit option + 3%.
Every 01 day of the month in full price of the selected tariff package, if the parameter “Auto prolongation” is set when choosing a tariff package. Debiting from the Personal Account is performed automatically. Debiting from the Personal Account is performed in the national currency of Ukraine - hryvnia in euro equivalent at the rate of the National Bank of Ukraine on the date of crediting to the Personal Account + 3%. In case of insufficiency of funds on the Personal Account, debiting does not take place and access is blocked until the Personal Account is replenished by the appropriate amount.
Unused tariff options (number of deliveries, number of ESD transactions, etc.) are canceled every month on the day after the expiration of the selected tariff package or when the tariff package is changed both upwards and downwards.
The balance of the Personal Account changes in accordance with the operations (replenishment, debit) with the Personal Account. All replenishments of the Personal account are added to the balance, and debits are deducted from the balance. The personal account balance can be positive (greater than 0), zero (equal to 0), negative (less than 0).
Out-of-limit options are options that go beyond the established tariff options, according to the selected tariff package. The value of the non-limit option is the hryvnia equivalent of EUR 2.00 at the exchange rate of the National Bank of Ukraine on the date of the non-limit option + 3%. For example, the User used all paid X deliveries within a month, so all subsequent deliveries are paid at 2.00 euros per delivery. In order to prevent the occurrence of out-of-limit options, the Provider may inform the User when his account reaching 90% of the tariff option by e-mail (specified during registration).
In order to avoid debt for the use of out-of-limit options, the User may:
Pre-change the tariff package in the direction of increase;
Choose an additional tariff package by the end of the current month;
Replenishment the Personal Account for the required amount.
If the User does not use the tariff package change or does not choose an additional tariff package by the end of the current month, then out-of-limit options will be debited from the Personal Account on the 01st of the following month in UAH at the exchange rate of the National Bank of Ukraine on the date of the out-of-limit option + 3%. In case of debt (negative balance on the Personal Account) - access is blocked until the debt will be closed. Access is blocked even if the next period was previously paid.
Platform service support is provided by the Service Support Service of the Provider during the validity period of prepaid tariff packages for access to the platform and services.
The service support service provides the following parameters aimed at ensuring reliable use of the platform:
service schedule - from 9:00 to 18:00 from Monday to Friday Kyiv time, except for weekends, holidays and non-working days in accordance with the legislation of Ukraine (interval of time during which registration, processing and resolution of appeals received by the Service Support Service). Applications are accepted using e-mail and chat platform;
Service Support Response Time to the User’s Request up to 240 minutes - the maximum time between the User’s request and the beginning of the Service Support Service response;
electronic document processing and transmission time up to 60 minutes - a parameter that determines the maximum possible (longest) period of electronic document processing / transmission, provided that the electronic document was absolutely correct in terms of format and business logic governed by internal documents Provider;
95% platform availability - percentage of the total number of astronomical hours of the month during which the User can use the platform.
The Provider reserves the right to make changes to the functionality of the platform, to carry out its refinement, improvement, modernization, upgrade, as well as to introduce new tools and change existing tools of the platform.
- The Provider has the right to send to the Users’ counterparties on behalf of the Users an informational e-mails, using the e-mail addresses of such counterparties, previously provided (notified) on legal grounds by the Users exclusively for the purposes of the platform. These emails should inform contractors (including potential ones) about:
Obtaining new documents;
Changes in the status of documents;
Receive new requests or connection invitations;
Change the status of requests or invitations to connect;
Changes in work processes or individual settings;
Unable to send or receive a document from the User.